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If you're a self-managing landlord and will be overseas for more than 21 days, the Residential Tenancies Act requires you to nominate someone to manage your property while you’re away. This person doesn’t need to be a professional or a property manager - they can be anyone of your choosing. It must, however, be someone you trust to make decisions and manage the tenancy in your absence.

There are two ways of adding a co-landlord to your portfolio. This can be done when initially creating your tenancy agreement or via the portfolio access page on your account. All co-landlords have full access to all properties on your portfolio and receive all notifications.

You can update your listing photos by following the below steps:

To edit an existing category or add a new category, please follow the below steps:

Please follow the below steps to disable two-factor authentication.

Please follow the below steps to enable two-factor authentication.

To find a transaction that was previously ignored, please see the below steps.

You can access your account settings by following the steps below:

While this is usually set up when the tenancy agreement is created, changes can still be made afterwards.

While this is usually set up when the tenancy agreement is created, changes can still be made afterwards.

You may want to disable rent tracking if you're manually tracking rent yourself, or if you would like to stop receiving rent notifications for a specific tenancy in your portfolio. Please follow the below steps to disable rent tracking:

If you would like to start using rent tracking again, please follow the below steps to re-enable rent tracking:

You can access your rent settings by following the steps below:

Completed tenant checks will be moved to your tenant check archive where they are stored for record-keeping purposes. Your tenant checks will be available in your archive unless otherwise deleted.

When a listing is removed on myRent it gets withdrawn as an active listing and marked as rented on our website. The listing is then moved from your dashboard to your listing archive which you can access it through your dashboard. Your listing will remain in your archive unless otherwise deleted.

If your tenancy has been scheduled to end in myRent and is no longer ending or was scheduled to end in error, you can reset the end date by following the steps below:

Advertising your property is just the first step in your landlording journey. In this article, we'll walk through everything you need to know about starting a brand new tenancy, the paperwork you need to complete, funds to collect and inspections to schedule before your tenants move in.

When you remove a listing on myRent, it gets marked as rented, moved to your listing archive and displayed as a previously rented property on the myRent website. If you no longer want this previously rented listing to display it would require the listing to be permanently deleted from your listing archive.

If you have come to an agreement with your tenant regarding a payment plan to pay back arrears, a payment plan can be created on myRent by following the below steps:

When you see a property you would like to rent; you can use the **Apply** button on the listing page to start the pre-tenancy rental application.

If you’re setting up an existing tenancy that had an arrears or credit balance when it was started in myRent, you can add a opening balance by following the steps below:

myRent makes it easy for landlords to collect rent and bond payments from tenants on benefits.

When creating a tenancy on myRent that is for an existing tenancy there are a couple of key considerations for ensuring the rent statement is set up as intended. We recommend to use the steps below:

You and your tenants have the power to turn on and off myRent notifications.