We're here to help!
I want help finding a rental
myRent is an online platform that enables landlords to create, purchase and manage their own rental listings. However, myRent is not involved in the tenant selection process and does not offer services to directly assist tenants in finding a suitable rental.
You can view available listings on our website, but we do not currently have search filters to narrow down your search results. We plan to add this feature in the future.
Our listings are also published on other sites, including www.realestate.co.nz, where you can search for listings and contact landlords directly.
On myRent's website, you can use the "Enquire" form to contact the landlord directly. Our system will automatically notify landlords of new messages, and we will notify you automatically if they send a response. If you have an active enquiry for a property advertised through myRent, our system will keep you updated automatically if the status of the listing changes.
I'd like to view a property
The scheduling of viewings is solely managed by the landlord who created the myRent listing.
If the landlord schedules an open house, you can find the details at the bottom of the listing page. If no open house is scheduled or the time doesn't work for you, you can request a private viewing by sending an enquiry through the form on the listing.
If you have already requested a viewing and need to follow up or request a change, the best approach is to send a follow-up message through your existing enquiry. Please note that a landlord may not be able to offer all applicants a viewing, so we recommend continuing your search for suitable properties on our website while you wait for a response. If you have an open enquiry, our system will keep you updated on the status of the listing.
I haven't hear back from the landlord and want to follow-up
If you have already enquired or applied and haven't received a response, we recommend sending a follow-up message through your application or enquiry. This message will go directly to the landlord of the property.
While waiting for a response, it's important to set the right expectations. A landlord may not be able to respond to every enquiry or application individually, but our system will keep you updated if the status of the listing changes. We also recommend continuing your search for suitable properties, which you can do here:
Please note that the tenant selection process is managed directly by the landlord who created the myRent listing.
Is the property still available?
A myRent listing should be considered available unless it is marked as "under offer" or as a previously rented listing.
When a property is marked as "under offer," it means that the landlord has verbally agreed with potential tenants to take their place. If you enquired about or applied to rent a property that has gone under offer and are still interested in it, we will update you if the offer falls through or when the property is marked as "rented." Landlords may continue advertising their properties during this period, but they may not respond to enquiries while the property is under offer. Previously rented listings are displayed on our site to give landlords and tenants an idea of the price and type of properties in a given search area. Unfortunately, there is no way to know if a rented property is going to become available again. We won't know in advance what properties will be available and when until they are listed or relisted on our site.
You can keep an eye on currently available properties using this link: https://www.myrent.co.nz/listings.
Why was I declined?
If you have received a notification that your enquiry or application has been declined or is showing as closed in your dashboard, we understand that you may want more information. Please note that sometimes at the time of your enquiry, the landlord may already be working through a shortlist and will decline or close additional enquiries to keep you updated and help you focus your efforts on other properties.
Unfortunately, there is no facility to request more details from the landlord through our platform if your enquiry or application was unsuccessful, and if the landlord did not provide additional details when declining or closing your enquiry, it would be best to continue your search for other suitable properties, which can be done here:
I'd like to contact the landlord directly
myRent is not able to provide direct contact details for landlords, such as email, or phone numbers.
However, you can easily contact the landlord of an active listing directly by using the "Enquire" form on the property listing page. Once you send your message, landlords are automatically notified through our system of any new messages. We will also notify you automatically if they respond.
I'm having technical difficulties or need to speak to myRent
Reach out to customer support with the details and we'll be more than happy to help.Reach out to customer support