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Why don't my tenants rent or bill payments automatically reconcile when I have a bank feed connected
In order for a rent or bill payment to automatically reconcile as part of your bank feeds, your tenant/tenants just need to use the unique payment references assigned to them.
18 May 2022
How to set up rent for an existing tenancy that is being onboarded
When creating a tenancy on myRent that is for an existing tenancy there are a couple of key considerations for ensuring the rent statement is set up as intended. We reccomend to use the steps below:
16 May 2022
How do tenants pay rent through myRent?
As part of our hands free rent collection service, myRent collects rent for you, reconciles it, provides real-time updates and chases arrears. Tenants have various options to pay rent. Rent is transferred to your account within one business day.
16 May 2022
How to change your rent due day
You can change the rent due day on your tenancy by following the steps below:
1 May 2022
COVID-19: Traffic light system - Information for landlords and tenants
As we move away from the alert level system, the COVID-19 Protection Framework is setting in. So what restrictions apply to different traffic light settings, and what do they mean to landlords and tenants?
15 December 2021
How to change to hands free rent collection
If you're currently self collecting rent and wish to opt into hands free rent collection for a tenancy you can do this by following the steps below
9 December 2021
How to change your rent payment frequency to weekly or fortnightly payments
You can change the frequency of your rent payments by following the steps below
29 October 2021
How to download a rent statement
You can download your rent statement to PDF or CSV file by following the steps below
29 October 2021
How to change your rent statement start date
You can change the day that you will start keeping track of all rent transactions on myRent by following the steps below
26 October 2021
How to change from hands-free to DIY rent collection
If you currently have a tenancy opted into hands-free rent collection and want to switch to DIY rent collection, please follow the steps below.
22 October 2021
COVID-19: Proposed new limits on rent increases during Alert Levels 3 and 4.
A new amendment was proposed to the COVID-19 Response (Management Measures) Legislation to include bans on rent increases.
18 October 2021
Lockdown Tenancy FAQs
We've put together the most commonly asked questions we receive about managing tenancies during the Lockdown.
21 August 2021
How best to handle tenant job loss during COVID-19?
It's more than fair to assume some people will experience financial hardship, reduction in working hours and even job losses.
20 August 2021
Update on rent increases and tenancy termination bans
The tenancy termination restrictions are lifted but the rent freeze remains in place until 25 September 2020.
19 June 2020
COVID-19: Landlords can ask tenants for evidence of financial hardship
The privacy commissioner has released a clarification confirming that landlords can ask their tenants for proof of financial hardship before discussing payment plans or rent reductions.
3 April 2020
COVID–19: The Wage Subsidy information
The Government has recently broadened its wage subsidy scheme in an attempt to keep more people employed. Many landlords have questions about this incentive, what it covers, and how it works. Here are some answers to the most commonly asked questions.
29 March 2020
Rent holiday, Reduction of rent or Alterntative payment schedule?
Many landlords are asking us to assist with addressing rent changes discussed and agreed with their tenants in the form of putting rent holidays in place, temporary rent reductions or payment plans.
27 March 2020
COVID-19: Ban on rent increases and tenancy terminations
More details have now become available on the rent increase freezes, and tenancy terminations bans. These measures have now become law through the COVID-19 Response (Urgent Management Measures) Amendment Act.
26 March 2020
Tenants: Where to seek financial assistance during COVID-19?
We understand that many of you will be feeling unsettled by the current unfolding Covid-19 situation, which is impacting our lives.
24 March 2020
How can landlords prepare for coronavirus / COVID-19?
Obviously, we are all concerned and worried about uncertain times we're facing. The COVID-19 coronavirus is affecting all of us in different ways, and events are developing quickly. We wanted to put together a list of things landlords should consider now that might help to tackle some unprecedented challenges in the weeks and months to come.
21 March 2020
8 tips for getting tenants to pay rent on time
Rent collection is probably the most stressful part of being a landlord, but it is a vital part of property management.
6 February 2020
What can you deduct from the bond?
Majority of disputes between landlords and tenants happen at the end of the tenancy and usually are about the bond. So landlords should know what amounts they are, in fact, entitled to deduct lawfully.
29 November 2019
New changes to the RTA and the end to a 90-day no-cause termination notice
The landlords are about to face another reset of rental laws as the Government announced another list of changes to the Residential Tenancies Act. These changes will follow recent significant reforms like the banning of letting fees and the introduction of Healthy homes standards.
18 November 2019
The most commonly asked questions about rent and bond
Long gone are the days when landlording was simple and tenancy laws were clear. So, of course, we've all made some mistakes when it comes to property management. We've decided to put together the most commonly asked questions we receive from landlords about rent and bond payments and set them straight.
10 July 2019