How can we help?

myRent makes it easy for landlords to collect rent and bond payments from tenants on benefits.

There are only certain rent notifications that can be disabled currently.

In order for a rent or bill payment to automatically reconcile as part of your bank feeds, your tenant/tenants just need to use the unique payment references assigned to them.

You and your tenants have the power to turn on and off myRent notifications.

You can delete records entered into your Expense Tracker.

We would reccomend for the initial inspection to be scheduled on moving day or just before.

As part of our hands free rent collection service, myRent collects rent for you, reconciles it, provides real-time updates and chases arrears. Tenants have various options to pay rent. Rent is transferred to your account within one business day.

If a tenant has left or if they are no longer proceeding as a tenant on your tenancy, they can be removed from the tenancy by following the steps below:

Expense Tracker is a myRent feature that helps record your property expenses in an organised way.

If a document has been uploaded to myRent instead of created on myRent then unfortunately e-signing is not an option.

If you're using our management product, you may want to upload some documents, receipts or images for "your eyes only". This can be done under the Private Notes section.

To find and download your advertising, tenant checks or management receipts at any time. Please follow these steps:

You can change the rent due day on your tenancy by following the steps below:

If you have previously archived a tenancy and need to make changes or reinstate it as an active tenancy you can un-archive it by following the steps below:

If you have created a duplicate or test tenancy and wish to remove it completely you can do this by following the steps below:

You can archive or delete your tenancy from myRent which will end the subscription for that tenancy (unless already ended). If you choose to archive your tenancy, you will retain that tenancy in a read only format in your archive under tenancies which is great for record keeping purposes.

myRent stores your previous tenancies, listings and tenant checks in archive folders that can be found from your dashboard. These will remain here in a read only format unless they have been deleted.

You can upload your own bond lodgement form by following the steps below:

Once you have added all of your tenants to the tenancy, you can create a bond lodgement form by following the steps below:

Once the bond was lodged, both landlord and tenants would generally receive a confirmation letter from Tenancy Services within 14 days of the tenancy's start date.

You can upload your own tenancy agreement instead of creating one using our tenancy agreement builder by following the steps below:

You can update your bank account details by following the steps below

You can update your card details by following the steps below

If you're currently self collecting rent and wish to opt into hands free rent collection for a tenancy you can do this by following the steps below