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Help centre

How can we help

Listings

Learn about advertising your property, managing enquiries, viewings and onboarding your selected tenants.

Tenant checks

Learn about running background checks on potential tenants and understanding the information you get back.

Property management

Learn how to effectively use myRent to manage your tenancies, including bringing on brand-new tenancies and onboarding existing ones.

FAQs

Answers to the common questions we receive.

Tenant checks FAQs

For landlordsTenant checks
Is there a form for checking tenant references?
There is no standardised list of questions you should ask referees when conducting reference checks.
Anna
25 October 2022
For tenantsFor landlordsTenant checksFAQs
How can a tenants reference details be corrected on their tenant check?
Tenants should reach out to myRents customer support team to have any reference details changed on their tenant check once it's underway.
16 June 2022
For landlordsHow myRent works
How to order a tenant check
There are two ways to order tenant checks. If you simply want to order a standalone check (commonly a new myRent user) and if you're an advertising user who wants to run a tenant check on an applicant who recently applied to rent your property.
13 May 2022
For landlords
Can I upgrade to the $55 when my $35 check is underway or completed?
Unfortunately not.
3 May 2022
Why has my ID verification/check failed?
In general, for the ID check to complete and to be verified, the ID should be valid, and the information provided should match the government records (partially or in full)
21 April 2022
For landlordsTenant selection
How long does it take to get a tenant check report?
Most checks are data-driven and will be performed instantly.
12 April 2022
Advertising rentalsFinding tenantsFor landlords
How do I remove a tenant check from my Dashboard?
Are you seeing a completed tenant check on your Dashboard and would like to remove it?
2 December 2021
Advertising rentalsFinding tenantsFor landlords
Can I manually add the details for the tenant check on behalf of the tenant as they don't have a computer?
Unfortunately no.
2 December 2021
Advertising rentalsFinding tenantsFor landlords
How do I close or stop the tenant check if I no longer need it?
The tenant check will be marked as "incomplete" if we follow up with one of the applicant's referees and are still waiting to hear from them.
2 December 2021
For landlordsHow myRent works
Can I just use myRent to run tenant checks?
Yes! All of our products are designed to work independently of one another. You can choose to use myR...
21 September 2021