Get to know myRent with a quick overview video:

COVID-19: Landlords can ask tenants for evidence of financial hardship

Anna
3 April 2020

Photo by eric anada from Pexels

The privacy commissioner has released a clarification confirming that landlords can ask their tenants for proof of financial hardship before discussing payment plans or rent reductions.

These are unprecedented times. None of us has been through anything remotely similar, and we just don't know how long this will last. But we're doing the best we can, most of us still working (remotely), paying our bills and getting paid. But there are some among us that are struggling.

Some tenants are approaching landlords asking about possible rent reductions, rent holidays and payment plans to carry them through the next few weeks. So we just wanted to confirm that the landlords are under no obligation to waive or reduce rent. But if you choose to help your tenants and provide them with some form of rent relief, you're entitled to ask for proof of hardship.

This evidence of hardship can be in the form of some communication from an employer discussing the reduction of hours, income or loss of a job.

Although we'd like to think that most people wouldn't take advantage of the situation especially in the times of crisis, it's good to know that you can ask for some evidence when making a judgement call.

Back to resources
What the community has to say
  • PC
    Praneil

    nice article

  • JM
    Jesseigh

    Great information thanks

  • Our services

    shop-sign

    Advertise your rental
    from $50

    Includes a listing on Trade Me, realestate.co.nz, OneRoof, trovit.co.nz, and Homes.co.nz.

    Learn more

    Tenant checks
    for $35

    Rent with confidence and make informed decisions with comprehensive tenant checks.

    Learn more

    Self-management software from $17/month

    Save time, money & your sanity with our clever self-management system. Start with a free trial.

    Learn more
    video-player-movie

    Get to know how myRent works

    Not quite ready to sign up?

    Subscribe to our weekly newsletter read by 30,000+ landlords. Get updates on important tenancy law changes, tips on maximising rental returns, and more great resources.