Get to know myRent with a quick overview video:

How do I close or stop the tenant check if I no longer need it?

2 December 2021

Photo by Eden Constantino on Unsplash

The tenant check will be marked as "incomplete" if we follow up with one of the applicant's referees and are still waiting to hear from them.

If you're happy to proceed with the applicant without waiting for the result, you can "close" the tenant check, which will mark the check as "complete".

On your Dashboard, click on the tenant check you'd like to stop. From the menu on the right, select "close tenant check" option.

Image Description

This action will stop all the follow-up emails and SMS to referees. But they are still able to provide their reference to you at a later date. You will, of course, be notified if this happens.

Back to resources

Our services


Advertise your rental
from $50

Includes a listing on Trade Me,, OneRoof,, and

Learn more

Tenant checks
for $35

Rent with confidence and make informed decisions with comprehensive tenant checks.

Learn more

Self-management platform from $17/month

Save time and money. Rest easy with our self-management platform. Start with a free trial.

Learn more

Get to know how myRent works

Not quite ready to sign up?

Subscribe to our weekly newsletter read by 30,000+ landlords. Get updates on important tenancy law changes, tips on maximising rental returns, and more great resources.