How to order a tenant check?

13 May 2022

There are two ways to order tenant checks. If you simply want to order a standalone check (commonly a new myRent user) and if you're an advertising user who wants to run a tenant check on an applicant who recently applied to rent your property.

Advetising user, ordering checks on the existing applicant

Step 1: Go to your myRent listing, then in your "Enquiries/Applications", go to the desired applicant's enquiry/lead.

Step 2: In the menu under "What would you like to do with this application?" select "Order a tenant check."

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Step 3: As new Privacy guidelines prevent us from collecting some personal information on the application, we will reach out to your tenant, asking them for some additional information needed to carry out the checks.

Step 4: Once the form is received, we will send you an email to notify you. You then will be able to review the information provided, and if you're happy to proceed with the check, you will be able to pay for it so that we can start the tenant checking process.

Step 5: The check will start as soon as the payment is received. The majority of the information (e.g. credit score, credit history, Tribunal records search, ID verification) will be available instantly through your Dashboard. We will let you know via email when the employment, previous landlord, and character checks are ready. As these require a human response, they are usually available within an hour but can take a day or two. Here is an example of the tenant check report so you know what to expect. View example

Standalone tenant check

To order an independent tenant check, simply follow these steps:

Step 1: Follow the link on the home page or your Dashboard to start a new check or simply click this link

Step 2: Add the property address your applicant intends to rent

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Step 3: Add the name, surname and contact details (email and/or mobile number) of the person on who you want to run the check. Then, click "save and invite."

We will then contact the person above and ask them to complete a form to obtain the detailed information and legal permission to run the checks.

Step 4: Once the form is received, we will send you an email to notify you. You then will be able to review the information provided, and if you're happy to proceed with the check, you will be able to pay for it so that we can start the tenant checking process.

Step 5: The check will start as soon as the payment is received. The majority of the information (e.g. credit score, credit history, Tribunal records search, ID verification) will be available instantly through your Dashboard. We will let you know via email when the employment, previous landlord, and character checks are ready. As these require a human response, they are usually available within an hour but can take a day or two. Here is an example of the tenant check report so you know what to expect. View example

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