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Viewings and tenant selection

26 November 2017

Photo: Apartment buildings by russellstreet

Two major factors to renting your property out are organising a successful viewing and attracting attention of the right tenants.

Property viewings

We’ve put together a handy 5 step guide on arranging and conducting successful property viewings.

1. Be available

It’s easy to lose track of time, emails and phone calls. Put your professional hat on and make sure all the enquiries and viewing requests are answered within a day. Each and every request might well lead to you letting the property out.

If you're using myRent to advertise your property, you can choose to list open homes times on your listing. We can then automatically update the listing description for you across all sites, notify all tenants you've marked as Potential and Shortlisted about the upcoming viewing and remind them about the open home closer to date.

2. Clean and de-clutter

You want to attract the right tenant, the one who falls in love with your property. But how is someone meant to love it if it looks like you as a landlord don’t? So, there is no better time than now to fix that sink and paint that wall, to grab a duster and pull a vacuum cleaner out. Clean window sills and pull back curtains. Ensure every room is flooded with natural light. When it comes to viewings even small things can work wonders drumming up potential interest.

3. Perfect presentation

No room should be hidden or not attended to when it comes to presentation. Play it safe with soft, clean décor and non-personal items. A neatly arranged bunch of flowers on the kitchen table can be perfect to create a homely feel and smell. If renting out your property fully furnished ensure the furniture that is in the property for the viewing is the same furniture you intend to supply, to avoid any doubt or confusion.

4. Don’t rush

Allow at least half an hour for every viewing. Otherwise, prospective tenants may feel too rushed. You want people to explore, imagine how they can work with the layout, let them look around by themselves. Try to be relaxed and make them feel comfortable.

5. Do your homework

Think of the best things to showcase about your property, make sure you point out the main features. Tell the prospective tenants about local amenities, bus routes, nearby shops. Be ready to answer questions about the property and be asked about rules and expectations you may have as a landlord.

Tenant selection

It is easy to put a tenant in your property but it could be potentially very hard to remove a bad tenant. There are some useful services out there to help you with tenant screening. For a small fee and some peace of mind, myRent will assist you with tenant checking through various sources including Tribunal Orders, credit checks, ID verifications and by contacting applicant's referees.

When meeting tenants for the first time or following up over the phone, make sure you have a list of questions ready to ask and not be afraid to ask them. Your gut instincts will play an important role in your decision making.

Once you’re comfortable with your choice, approve your tenant quickly before someone else does!

The information contained in this article is exclusively for promotional purposes. It does not in any way constitute legal advice and should not be relied upon as the basis for any legal action or contractual dealings. The information is not, and does not attempt to be, a comprehensive account of the relevant law in New Zealand. If you require legal advice you should seek independent legal counsel. does not accept any liability that may arise from the use of this information.

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What the community has to say
  • AH

    There seem to be a huge number of people applying for a property from a situation in emergency accommodation or winz support (at least in Auckland). What is the best legal approach to not receiving these enquiries at all as I understand it is illegal to discriminate based on employment status?

    FYI the basis for favouring an employed person is they are out of the property some of thr time, rather than being at home all day thus creating more wear on the property as they are simply at home more.

  • SB
    Srikar Mouli

    Ainsley, I think you can always reject them by saying ' don't fit the criteria', not give any specifics.
    End of the day, as a landlord, its up to you really who you feel comfortable letting your property out to.

  • AS

    @Ainsley, you can't stop people enquiring and you can't request not to enquiries from people in emergency accommodation or relying on WINZ support. This will be viewed as discrimination. We would recommend sticking to qualities you're looking in tenants - those who pay rent on time and look after the property, keeping an open mind and selecting a tenant that's right for you and your property. Additionally, Striker is right in saying that legally you're not required to provide an explanation as to why someone was unsuccessful in securing your rental.

  • CC

    Recent properties I've had to rent out have had over 100 enquiries, so allowing an individual viewing of 1 hour each is totally impractical. I have a 1 hour open home for everyone to view at once, it's chaotic but then it's over and done.

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