How to politely reject tenants that aren't suitable

20 October 2021

Photo by DLKR from Pexels

You can softly decline applicants through their enquiry by following the steps below.

Step 1: Go to your chosen Listing through your dashboard

Step 2: Select Enquiries and applications

Step 3: Select the ** Enquiry** that you wish to view and take action on

Step 4: Once you are in the Enquiry, go to the section What would you like to do with this Enquiry

Step 5: Select Softly decline. Before doing this, you can click on the blue Example link to view an example of our softly decline email

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