Get to know myRent with a quick overview video:

Good Reasons Why Landlords Should Not Fall Behind On Maintenance

21 August 2018

Photo: Handy Man by Ryan Hyde

A new Tenancy Tribunal decision demonstrates that neglecting serious maintenance issues can have big financial implications.

In a recent case, the Rotorua property management company was ordered to pay $3,000 in damages by the Tenancy Tribunal for failing to address a problem in the rental property they manage.

Tenants reported an issue of a water pipe bursting in the ceiling. Unbelievably, they had to wait for 16 months for these problems to be addressed. The issue caused the house to be cold and damp. The tenants tried to repair the damage by taping the whole in the ceiling with cardboard. Eventually the MBIE Tenancy Compliance and Investigation Team got involved.

It is important to remember that tenants have an obligation to report maintenance issue to landlords as soon as they arise, and landlord have an obligation to address these issues in a timely manner.

To avoid any financial fines, make sure that at all times, you as a landlord provide and maintain your rental properties in a reasonable state of repair, in accordance with the Residential Tenancies Act.

The information contained in this article is exclusively for promotional purposes. It does not in any way constitute legal advice and should not be relied upon as the basis for any legal action or contractual dealings. The information is not, and does not attempt to be, a comprehensive account of the relevant law in New Zealand. If you require legal advice you should seek independent legal counsel. does not accept any liability that may arise from the use of this information.

Back to resources

Our services


Advertise your rental
from $50

Includes a listing on Trade Me,, OneRoof,, and

Learn more

Tenant checks
for $35

Rent with confidence and make informed decisions with comprehensive tenant checks.

Learn more

Self-management platform from $17/month

Save time and money. Rest easy with our self-management platform. Start with a free trial.

Learn more

Get to know how myRent works

Not quite ready to sign up?

Subscribe to our weekly newsletter read by 30,000+ landlords. Get updates on important tenancy law changes, tips on maximising rental returns, and more great resources.