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How to change from hands-free to DIY rent collection

22 October 2021

Photo by Charlotte May from Pexels

If you currently have a tenancy opted into hands-free rent collection and want to switch to DIY rent collection, please follow the steps below.

Step 1: go to your chosen ** Tenancy**

Step 2: go to the Rents page

Step 3: select Adjust rent

Step 4: select Rent collection method

Step 5: select Collect rent myself and press next

Making this change will generate a notification that advises your tenants of the change and provides them with the new payment details to use.

We recommend reaching out to your tenants just to double-check they are aware of the change of payment details.

Both the landlord and tenants can find their current payment details on the rents page of your Tenancy under View payment instructions

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