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Tenant FAQ's

Photo: French style colonial house in Akaroa by denisbin

myRent is designed to make renting as simple and as transparent as possible. If something is not clear about our product or explained in the details below then we would love to hear from you.

Does myRent charge tenants fees?

Tenants do not pay any lettings fees, or any other fees for our service. The only exemption is if tenants choose to pay their rent via credit or debt card. Paying by card attracts a card fee which is paid by the tenant to cover the merchant fees. The details are clearly communicated on the card payment page and the rate is 2.6%.

How do I pay my rent?

Landlord will decide if they want to continue collecting rent themselves or get myRent to collect rent for them. You will be notified which bank account details to use to pay rent. You can pay your rent via recurring transfer (recommended), bank transfer, debit card or credit card. We will send you a notification 2 days before your rent is due so you can make sure you have the funds in your account. You can change your payment method anytime through the website.

Will paying by credit card mean I earn points?

Hopefully and usually yes! However, check with the terms of your cards points program.

Are my payment details safe?

Absolutely. If you choose to pay via credit or debit card your credit card details are stored by Stripe (our payment provider). Stripe is one of the largest electronic payment providers globally and is fully PCI compliant. All connections from your browser to stripe are encrypted so your card details are never exposed to anyone else (including us).

If you pay rent by bank transfer or recurring transfer you set up the payment yourself so we don't even ask for your bank details.

Are there any fees for the service?

myRent is 100% free for tenants. The only time you will be asked to pay more than your rent is if you choose to pay via card at which time you will need to pay the card fee. The details are clearly communicated on the card payment page and the rate is 2.6%.

What do I do when I have a maintenance issue?

Maintenance is easy... if hot water stops working or roof springs a leak then grab your phone and log into myRent and take a few snaps or videos of the problem. By getting photos and videos we are normally able to get someone out to fix the problem rather than just inspect the problem. You’ll be kept up-to-date through the app.

Is there a phone number I can call?

myRent service manages tenancies entirely though the app and website which gives you and your landlord transparency and much more effective communication. However, if you have any suggestions about our site or service then we would love to hear your suggestions.

The information contained in this article is exclusively for promotional purposes. It does not in any way constitute legal advice and should not be relied upon as the basis for any legal action or contractual dealings. The information is not, and does not attempt to be, a comprehensive account of the relevant law in New Zealand. If you require legal advice you should seek independent legal counsel. does not accept any liability that may arise from the use of this information.

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