Why does a tenant keep contacting me after I have already archived or soft declined them?

21 February 2022

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When you softly decline or archive an enquiry we understand it can be frustrating to receive a message from the same tenants again.

This can happen when tenants send an enquiry through a different website than previously used or while not logged into their myRent account as we are unable to automatically link these enquiries for privacy reasons.

The best approach is to archive or softly decline any duplicate enquiries or ones that you're not considering.

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