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5 simple tips to keep your tenants happy

19 September 2017

Photo: Smiley by ghatamos

As the saying goes, ‘happy tenants, happy life’.. or something like that…

Having a good tenant is often taken for granted. But it is one of the best investments you can make. Happy tenants are more likely to pay on time, stay longer and treat your property as if it was their own.

Here are some things to keep in mind to keep good tenants happy:

1. Settings expectations and giving tenants the right tools

Best way to start any good relationship is by making sure you are all on the same page when it comes to expectations. Take time to make sure all the lease documents are prepared correctly, tenancy agreements spell out everything expected from both parties and bond is lodged. By keeping all the information above-board, when a question arises, you can easily pull down the information and share it. If you need any help with Tenancy Agreement creation and bond lodgement, myRent can assist. You can also provide tenants with practical information on how the property works too. Educating them early, will have most of their questions answered, so they feel more confident taking care of your property.

2. Attend to maintenance issues promptly

As a tenant, there is nothing more frustrating than their requests for repairs go unanswered. Remember, they often don’t expect an immediate solution. But knowing that you’re doing your best to address the issue and keeping them informed on the progress, will help to ease their stress levels.

3. Be realistic

Even the most careful of tenants can damage a property. Accidents happen. Everyone runs into issues every once in awhile. And even best tenants can become bad tenants. A little leniency can go a long way. If a tenant has a good track record, there is nothing to be gained by adopting an unreasonable approach.

4. Respect your tenants

Regular inspections can demonstrate that you take an active interest in the condition of your property. While your heart might be in the right place, popping over regularly might leave your tenants feeling a little harassed.  Being a considerate landlord who provides plenty of notice prior to visits, or accepts digital property inspections can really help improve relationships with tenants and helps you establish a good reputation.

Need assistance with Property Inspections? myRent is here to help! Book a one-off professional inspection service (no strings attached!) or outsource all your property inspections.

5. Consider your tenants’ needs

No tenant wants to pay more rent. But it may be necessary for you to raise rental payments from time to time to cover raising costs of maintaining a property. It is important to give your tenants plenty of notice and provide them with clear reasons behind this decision, so that they are more inclined to stay. Refreshing your property with a lick of paint or some new furnishings could be a further incentive for them to renew.

Remember a thoughtful Christmas card or housewarming gift like a bottle of wine will be greatly appreciated after a tough day moving. Your tenants are likely to notice and appreciate your smallest efforts that make them feel comfortable and welcomed in their new home.

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