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Changing your contact details

22 August 2017

Photo: Baldwin Street, Dunedin by Tristan Schmurr

NZ tenancy law states that both the landlord and tenant are required to inform each other if their contact details change within 10 days.

Contact details include your email address, landline or mobile number and contact address and are included in the tenancy agreement. If these change during the tenancy then you must provide your updated details to the other party within 10 working days. This is a requirement of both the landlord and the tenant.

Contact details are important for communication on issues such as maintenance, rent, inspections and also delivery of official notices. Not only is it important for the landlord-tenant relationship and communication but non-compliance will mean you could create yourself difficulties with the tribunal.

You must also inform Tenancy Services of the change of contact details so they can update the bond registration. This is also required to be done in 10 days and can lead to delays in bond settlement if it is not done. You can email from the email address on your bond registration or phone them on 0800 737 666, remember to include your full name, property address and bond number.

The information contained in this article is exclusively for promotional purposes. It does not in any way constitute legal advice and should not be relied upon as the basis for any legal action or contractual dealings. The information is not, and does not attempt to be, a comprehensive account of the relevant law in New Zealand. If you require legal advice you should seek independent legal counsel. does not accept any liability that may arise from the use of this information.

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